All orders can take up to 14 working days to be dispatched however this is usually sooner.If you have placed a multiple order, or ordered a gift set, and one of the items is not in stock we may ship these separately, any items available will be sent to you and the rest of your order to follow.Please also note that once your item has been dispatched you will be sent an email along with your tracking number. All items are sent 2nd class recorded delivery, unless you have selected next working day delivery, and will need to be signed for upon delivery.
If your ordered Next Working Day Delivery after 1pm, or on a Friday, Saturday or Sunday, or bank holiday your order will be dispatched the following working day.
When you place an order for an item that is on backorder (e.g. some makeup brushes, phone accessories and heat brushes) and pay for special delivery your item will be dispatched once it arrives in stock and will be shipped immediately. The back order is usually no longer than 15 days.
Please allow up to 5 working days to receive your items once they have been dispatched. You can track your item using the tracking number provided.